Last updated: 19/12/2025

This policy describes how Long Thành Plastics / Long Thành Plastics Co., Ltd. We collect, use, share, and protect personal data when you access/order/contact us on the website. longthanhplastic.com.vn.

We comply with Vietnamese laws and regulations regarding personal data protection (including Decree 13/2023/ND-CP effective from 01/07/2023) and regulations on e-commerce.

1) Control Unit & Contact Information

Long Thanh Plastic

  • Address: 135A Ho Hoc Lam Street, An Lac Ward, Ho Chi Minh City, Vietnam
  • E-mail: [email protected]
  • Hotline: 093 3333 405

If you have any questions or requests regarding personal data, please contact us using the information above.

2) Target audience & scope of application

This policy applies to:

  • Business-to-business (B2B) customers: Contacting the supplier, requesting quotes, seeking solutions, signing contracts, and providing warranties.
  • Individual customers (D2C): The buyer purchased several household plastic products/individual items through the website.
  • Users access the website, register an account (if applicable), and leave their information via our form/phone/email/social media channels.

3) Personal data we may collect

Depending on how you interact with us, we may collect the following types of data:

(A) Data you provide directly

  • Contact information: full name, phone number, email address.
  • Business information (B2B): company name, job title/department, purchase requirements, delivery/receipt location, invoicing information (if needed).
  • Order information (D2C/B2B): delivery address, order notes, purchased products, transaction history, warranty/return request.
  • The content you submit via the contact/consultation request form (for example, the form on the website has fields such as...) Name, Email, Phone Number, Company, Request).

(B) Data generated when you use the website

  • Technical data: IP address, device/browser type, access time, pages viewed, traffic source.
  • Cookies and similar technologies (see Section 7).

(C) Third-party data (if any)

  • Data from shipping/payment/advertising partners – only to the extent necessary to process orders, measure performance, or where permitted by law.

Note: We Do not proactively collect sensitive data. (such as health checks, biometrics, etc.). If special cases require further processing, we will notify you and request the appropriate facility in accordance with regulations.

4) Purpose of data processing

We process personal data to:

  1. Consultation & Quotation (B2B): Receiving requests, advising on solutions, sending catalogs, and providing customer service.
  2. Order processing (D2C/B2B): Order confirmation, delivery, invoicing, payment, warranty/returns.
  3. Website operation: Create an account (if applicable), manage your shopping cart, prevent fraud, and get technical support.
  4. Customer service & after-sales support: Receive feedback/complaints, conduct quality surveys.
  5. Marketing (if you agree): Sending product/offer information, remarketing, and measuring campaign effectiveness.
  6. Comply with the law: Accounting, taxation, document archiving, and requirements from competent government agencies.

5) Data processing infrastructure

Depending on the case, data processing is based on:

  • Your consent (For example: signing up for marketing newsletters, accepting non-essential cookies).
  • Execute the contract/offer to enter into a contract (Order processing, shipping, payment).
  • Legal obligations (Accounting/Tax, Document Archiving).
  • Legitimate interests (System security, fraud prevention) in accordance with current regulations.

6) Sharing data with third parties

We may share data as needed with the following groups:

  • Shipping/Delivery Service Provider: For delivery and reconciliation.
  • Payment partner/bank/payment gateway (if any): to process payments.
  • IT infrastructure provider: Hosting, email, CRM, call center, data storage.
  • Unit of measurement/advertising: Only if you allow cookie/SDK marketing (see Section 7).
  • Competent state authority: when legally required.

We require all relevant third parties to implement appropriate security measures and only process data as directed/contracted.

7) Cookies, measurement & advertising

The website may use cookies to:

  • Remember login sessions/shopping carts, optimize user experience.
  • Statistics and analysis of website traffic and content effectiveness.
  • (If enabled) ad/remarketing support.

You can manage cookies in your browser settings and/or via the cookie banner (if the website implements this). Disabling cookies may affect some features (e.g., shopping cart/checkout).

8) Secure payment information

  • If you pay via transfer Alternatively, payment methods handled by banks/payment gateways will process payment information according to the security procedures of those entities.
  • We Not recommended You send sensitive information (passwords, OTPs, etc.) via email/chat.
  • If the website integrates online payment options, we will implement protective measures as required by e-commerce laws.

9) Data retention period

We store data for the time necessary for the purposes stated in this Policy, and may store it for longer if required by law. For example:

  • Order records/accounting documents, invoices may need to be retained. minimum 10 years According to regulations on the storage of invoices/accounting documents.
  • Consultation/quotation data (B2B) is stored for a reasonable period to facilitate and serve the transaction, or until you request its deletion (unless there are any retention obligations).

10) Data subject rights

According to regulations on personal data protection, you may have the following rights:

  • To be informed/notified; to agree or withdraw agreement;
  • Access, edit/update; request deletion/restriction of processing; object to processing (in certain cases);
  • Filing a complaint/lawsuit as per regulations.

To exercise your rights, please contact us as per Section 1. We may need to verify your identity before processing your request.

11) Data protection measures

We implement appropriate measures to protect data from unauthorized access/use/disclosure, including (depending on the specific system): access control, encryption on the go (SSL), backup, logging, vulnerability scanning, and incident response procedures.

However, no system is completely secure; in the event of an incident, we will handle it and notify you according to regulations.

12) External links

This website may contain links to third-party websites/applications. This policy does not apply to third parties; you should read their policies.

13) Policy changes

We may update this Policy from time to time. The updated version will be posted on the website and marked “Last Updated” at the top of the page.